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any help is greatly appreciated. IMPORTANT: Be aware that if you perform a factory reset, all of the TV's data and settings (Wi-Fi and wired network setting information, Google account and other login information, Google Play and other installed applications, etc.) A forced factory data reset can only be done on TVs with Android™ 6.0 Marshmallow or higher operating system installed. Wait a few minutes for the forced Factory reset process to take place. If the forced Factory data reset didn't resolve the issue, repeat the procedure again starting from Step 1. Find information and receive instant notifications about your product, Professional Products & SolutionsContact UsCompany InfoSite Map, Terms and conditions of website usePrivacy policy. Step 1 (Power Reset): If any issue occurs with the TV operation, first perform a Power Reset below and check whether the issue is resolved. Select Device Preferences → Reset. The TV will reboot (turn on and off) twice. Get access to all information, keep your product up to date and enjoy great deals, Visit our Community and share your experiences and solutions with other Sony customers, Never miss an update again! Hi, Had to Factory reset my KD43X8305C TV as the TV function stopped working and a soft reset didn't cure it. Select Storage & Reset. Related Answer: How to check if your BRAVIA TV is an Android TV WARNING: The Factory data reset will clear all of your customized settings including the parental lock setting and followings, and the TV will return to … Wait a few minutes for the forced Factory reset process to take place. 4. For details about how to reset a BRAVIA TV other than an Android TV, refer to the article How to perform a power reset on a Sony television. How do I perform a factory reset on Sony's Android TV? Step 2 (Factory Data Reset): If the issue is not resolved by the Power Reset of Option A, try a Factory Data Reset. Factory Reset from the Settings Menu. How do I perform a (soft) restart (reset) or Power cycle on Sony's Android TV? .expand_child{margin-left: 40px; display: block;} 2. When I selected the option to perform the factory reset, the tv just rebooted but the settings were the same, the tv didn't prompted me for the initial configuration. To set a Parental controls or Parental lock, please follow the steps below: 1. In this video we show you the steps to perform a factory reset on your 2018 Sony TV. IMPORTANT: This solution is applied for Android TVs. Not sure what to do now. will be erased, and the TV will return to how it was at the time of purchase. Press the HOMEbutton on the remote control. If the issue is not resolved by the Power Reset of Option A, try a Factory Data Reset. Performing a forced Factory data reset will remove all customized settings in the TV including downloaded apps, systems data, channels, and wireless network settings. .expand_parent.toggleFocus{font-weight: bold;} Once it has completed, it should behave as if it was just taken out of the box and powered up for the first time. Release the buttons after the green LED light appears. There are three different ways to reset your Android TV™. Perform a Forced Factory Reset on Android TV (manually using the three buttons on the side of the TV). Select Yes. Our site is not optimized for your current browser. Select Erase everything. 3.2. This solution applies to BRAVIA TVs other than Android TVs. Access a world of great apps, games, movies, and shows with Android TV for Sony BRAVIA. IMPORTANT: This solution applies to Android TVs.For BRAVIA TVs other than Android TVs, refer to: How to reset the television to the original factory settings. 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